{"id":431,"date":"2024-04-12T13:38:38","date_gmt":"2024-04-12T11:38:38","guid":{"rendered":"https:\/\/flaks.no\/?page_id=431"},"modified":"2025-10-06T11:31:57","modified_gmt":"2025-10-06T09:31:57","slug":"kundeservice","status":"publish","type":"page","link":"https:\/\/sjomatgrossisten.no\/pri\/kundeservice\/","title":{"rendered":"Kundeservice"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_172388121\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"container section-title-container\" ><h1 class=\"section-title section-title-center\"><b><\/b><span class=\"section-title-main\" >Salgsbetingelser<\/span><b><\/b><\/h1><\/div>\n\n\t<div id=\"gap-1820693939\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1820693939 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-large\"  id=\"row-1702819659\">\n\n\n\t<div id=\"col-1758273503\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-3784863599\" class=\"text\">\n\t\t\n\n<h3>Klage og returer<br \/>\n<\/h3>\n\t\t\n<style>\n#text-3784863599 {\n  font-size: 1.5rem;\n}\n<\/style>\n\t<\/div>\n\t\n<p>Vi mottar varer fra produsentene i store kvanta, derfor kan det oppst\u00e5 feilvarer.<\/p>\n<p>Vi har derfor kvalitetsgaranti som betyr at du som kunde kan v\u00e6re trygg p\u00e5 at du alltid f\u00e5r god fisk med bra kvalitet hos oss.<\/p>\n<p>Dersom du er misforn\u00f8yd med produktet s\u00e5 byttes det inn i et nytt produkt ved neste bes\u00f8k. \u00d8nsker du \u00e5 benytte angreretten og f\u00e5 pengene tilbake s\u00e5 kan du fylle ut v\u00e5rt reklamasjonskjema (husk at dersom du har testet produktet s\u00e5 kan du ikke benytte deg av angreretten, da vil du istedenfor f\u00e5 et nytt produkt i bytte)<\/p>\n<p>Bytte av vare er med forbehold om at produktet du \u00f8nsker \u00e5 levere tilbake er tiln\u00e6rmet likt som ved utlevering.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1019306320\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 50px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/sjomatgrossisten.no\/pri\/wp-content\/uploads\/2024\/04\/protein.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/sjomatgrossisten.no\/pri\/wp-content\/uploads\/2024\/04\/protein.png 128w, https:\/\/sjomatgrossisten.no\/pri\/wp-content\/uploads\/2024\/04\/protein-100x100.png 100w, https:\/\/sjomatgrossisten.no\/pri\/wp-content\/uploads\/2024\/04\/protein-96x96.png 96w\" sizes=\"(max-width: 128px) 100vw, 128px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<p>Produktet m\u00e5 ha v\u00e6rt oppbevart forsvarlig ( kj\u00f8levare +3C, frysevare -18C )<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t<div id=\"gap-239446777\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-239446777 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 50px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/sjomatgrossisten.no\/pri\/wp-content\/uploads\/2024\/04\/seafood.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/sjomatgrossisten.no\/pri\/wp-content\/uploads\/2024\/04\/seafood.png 128w, https:\/\/sjomatgrossisten.no\/pri\/wp-content\/uploads\/2024\/04\/seafood-100x100.png 100w, https:\/\/sjomatgrossisten.no\/pri\/wp-content\/uploads\/2024\/04\/seafood-96x96.png 96w\" sizes=\"(max-width: 128px) 100vw, 128px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<p>Produktet kan v\u00e6re testet opptil 1 gang (vi tar ikke imot returer som er halvtomme, da anser vi produktet som oppbrukt)<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t<div id=\"gap-455350134\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-455350134 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 50px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/sjomatgrossisten.no\/pri\/wp-content\/uploads\/2024\/04\/fish-300x300.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/sjomatgrossisten.no\/pri\/wp-content\/uploads\/2024\/04\/fish-300x300.png 300w, https:\/\/sjomatgrossisten.no\/pri\/wp-content\/uploads\/2024\/04\/fish-150x150.png 150w, https:\/\/sjomatgrossisten.no\/pri\/wp-content\/uploads\/2024\/04\/fish-100x100.png 100w, https:\/\/sjomatgrossisten.no\/pri\/wp-content\/uploads\/2024\/04\/fish-96x96.png 96w, https:\/\/sjomatgrossisten.no\/pri\/wp-content\/uploads\/2024\/04\/fish.png 512w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<p>Ved bytte av en vare kan emballasje kan v\u00e6re \u00e5pnet, men emballasjen kan ikke v\u00e6re \u00f8delagt.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n<a href=\"https:\/\/sjomatgrossisten.no\/pri\/reklamasjon\/\" target=\"_blank\" class=\"button primary\" rel=\"noopener\"  >\n\t\t<span>Klikk her for reklamasjonsskjema!<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_172388121 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section dark\" id=\"section_2082977805\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-704405677\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-704405677 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-1070790116\">\n\n\n\t<div id=\"col-1811894438\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-4094082819\" class=\"text\">\n\t\t\n\n<h5>Angre-rett iht Norsk lov *for privatpersoner<br \/>\n<\/h5>\n\t\t\n<style>\n#text-4094082819 {\n  font-size: 1.75rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2046718268\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p>Som privatkunde kan du benytte deg av 14 dagers angre-rett. Produktet kan ikke v\u00e6re \u00e5pnet og m\u00e5 ha v\u00e6rt lagret i riktig temperatur. Du kan benytte deg av angre-retten direkte med den forhandleren du kj\u00f8pte produktet av, se kvittering. Forhandleren vil f\u00e5 mulighet til \u00e5 levere produktet tilbake til oss. har du kj\u00f8pt produktet av Sj\u00f8matgrossisten AS s\u00e5 benytter du deg av reklamasjonskjema<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_2082977805 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: #008080;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_289964851\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-1518280772\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1518280772 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-533625410\">\n\n\n\t<div id=\"col-910268969\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-3811203122\" class=\"text\">\n\t\t\n\n<h5><span style=\"font-size: 80%;\"><strong>Leveringsbetingelser<\/strong><\/span><\/h5>\n\t\t\n<style>\n#text-3811203122 {\n  font-size: 1.75rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-182397603\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p>Sj\u00f8matgrossisten AS leverer fisk hjem p\u00e5 d\u00f8ren til kunder p\u00e5 \u00d8stlandet, Vestlandet, S\u00f8rlandet, og innlandet helt opp til Tr\u00f8ndelag.<br \/>Vi har ogs\u00e5 fast utleveringspunkt p\u00e5 Furuset i Oslo til kunder som \u00f8nsker \u00e5 hente selv til Rabatert pris. frakt metode velges i kassen.<br \/>Privatkunder betaler ingen frakt kostnad eller ekstra gebyrer utover faktisk pris p\u00e5 produkt. Priser oppgitt i nettbutikken er inkl mva for privatkunder<br \/>Leveringstid kan variere avhengig av v\u00e5r tilgjengelighet, vi kan ikke garantere \u00e5 levere innen \u00f8nsket tidspunkt.\u00a0<\/p>\n<p><strong>SALGSBETINGELSER<\/strong><\/p>\n<ol class=\"wp-block-list\">\n<li>Den oppgitte totale pris for ved kasse utsjekk er det totale bel\u00f8pet kj\u00f8per skal betale, ytterligere kostnader som selger ikke har informert om skal kj\u00f8per ikke b\u00e6re.<\/li>\n<li>Avtalen er bindene for begge parter n\u00e5r kj\u00f8pet er betalt. unntak: kj\u00f8pet er likevel ikke bindende dersom det har forekommet skrive- eller tastefeil i tilbudet.<\/li>\n<li>Selger kan kreve betaling for varen fra det tidspunktet kj\u00f8pet er bekreftet, kortet blir belastet samme dag som kj\u00f8pet. dersom kj\u00f8per bruker kredittkort kan selger reservere kj\u00f8pesummen p\u00e5 kortet ved bestilling.<\/li>\n<li>kj\u00f8pet er fullf\u00f8rt n\u00e5r kj\u00f8per har mottatt kj\u00f8psproduktet, hvis kj\u00f8per ikke har mottatt produktet innen senest 30 dager fra kj\u00f8pet kan kj\u00f8pet heves og kunde skal f\u00e5 refundert hele kj\u00f8psbel\u00f8pet.<\/li>\n<li>Risiko for varen g\u00e5r over til kj\u00f8per eller kj\u00f8pers representant n\u00e5r produktet er overtatt\/levert i tr\u00e5d med punkt 4.<\/li>\n<li>angrerett som oppf\u00f8rt over, angrerett skjema f\u00e5r kj\u00f8per tilsendt ved kontakt. ring oss eller send oss en epost for \u00e5 benytte deg av angreretten.<\/li>\n<li>Dersom selger ikke har levert varen i tr\u00e5d med avtalen og dette ikke skyldes kj\u00f8per eller forhold p\u00e5 kj\u00f8pers side kan kj\u00f8per kreve oppfyllelse av kravet, kj\u00f8per kan imidlertid ikke kreve oppfyllelse dersom det foreligger en hindring som selger ikke kan overvinne, eller medf\u00f8re en stor kostnad eller ulempe som overskrider kj\u00f8pets verdi, da vil kj\u00f8pet heller bli hevet og kj\u00f8pet vil bli refundert.<\/li>\n<li>mangel ved vare m\u00e5 meldes til selger innen rimelig tid etter kj\u00f8pet<\/li>\n<li>kj\u00f8pers mislighold: dersom det har forekommet feil ved betaling og kj\u00f8per likevel har mottatt produktet, m\u00e5 dette umiddelbart rettes opp, dersom selger ikke mottar betaling for kj\u00f8pet etter feilen er oppdaget og varslet s\u00e5 kan selger kreve rente og inkasso gebyr hvis kj\u00f8pet ikke betales innen varslet tid, gebyrene skal dekke selgers faktiske utlegg og kostnader, et slikt gebyr kan ikke belastes kj\u00f8pere under 18\u00e5r.<\/li>\n<li>klager eller tvister som ikke blir l\u00f8st seg i mellom partene kan klages til til forbrukertilsynet p\u00e5 telefon 23400600<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_289964851 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section dark\" id=\"section_67359188\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-126336061\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-126336061 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-large\"  id=\"row-538128986\">\n\n\n\t<div id=\"col-236001324\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2359309184\" class=\"text\">\n\t\t\n\n<h3>Bestilling<\/h3>\n\t\t\n<style>\n#text-2359309184 {\n  font-size: 1.5rem;\n}\n<\/style>\n\t<\/div>\n\t\n<p>Vi tar i mot bestillinger via v\u00e5r nettbutikk og p\u00e5 epost hele d\u00f8gnet, eller pr telefon i \u00e5pningstider.<\/p>\n<p>Utlevering for klikk&amp;hent kunder skjer i \u00e5pningstider man-fre kl 09.00-16.00. leveringstidspunkt for hjemleveringer er kl 12-22 mandag til s\u00f8ndag etter avtale med kj\u00f8per.\u00a0<br \/>Utlevering fra lager p\u00e5 l\u00f8rdager etter avtale hvis noen av v\u00e5re ansatte er tilgjengelig, sp\u00f8r oss gjerne.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1101634078\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2384079212\" class=\"text\">\n\t\t\n\n<h5>Betalingsbetingelser<br \/>\n<\/h5>\n<h5>V\u00e5re betalingsbetingelser er f\u00f8lgende:<\/h5>\n\t\t\n<style>\n#text-2384079212 {\n  font-size: 1.1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-998293338\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-998293338 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<ul>\n<li>Privatkunder kunder betaler med kort eller Vipps i nettbutikken, eller kontant ved utlevering, dette velger kunden selv. vi godtar de fleste type betalingskort inkl american express og mastercard.<\/li>\n<li>ved enkelthendelser hvor kunden ikke har kort eller kontant tilgjengelig kan det gis mulighet til \u00e5 betale ved faktura, kunden m\u00e5 da fremvise legitimasjon og oppgi personopplysninger for \u00e5 kunne benytte seg av kredittfaktura hos Sj\u00f8matgrossisten.\u00a0<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t<div id=\"gap-266184197\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-266184197 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_67359188 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: #008080;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-431","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Kundeservice - Sj\u00f8matgrossisten AS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sjomatgrossisten.no\/pri\/kundeservice\/\" \/>\n<meta property=\"og:locale\" content=\"nb_NO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kundeservice - Sj\u00f8matgrossisten AS\" \/>\n<meta property=\"og:url\" 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